The company’s new brand promise enables healthcare organizations to know those they care for with greater clarity, immediacy, and depth to achieve human understanding. NRC Health CEO, Michael D. Hays, said, “This rebrand comes at a time of great change in healthcare — technology, care delivery, and consumer expectations are all evolving. We took the opportunity to listen to our customers and discuss how we could be better partners in light of this change. Building on our 35-year heritage in patient-centered care, we will help our partners better understand those they serve and design care experiences that inspire loyalty.” As a first step in this journey toward deeper understanding, NRC Health has also announced the launch of its real-time feedback solution. Real-time feedback reveals immediate insights that improve quality, inspire staff behavior change, and propel service recovery. The solution connects with patients via email, SMS (text), or phone (IVR) and seamlessly integrates with other NRC Health tools — including CAHPS and star ratings solutions — to illuminate the totality of an individual’s healthcare experience. Steve Jackson, President of NRC Health, said, “Enabling human understanding requires more meaningful insights, discovering what matters most to each person. Real-time feedback delivers those insights and allows our partners a view into the patient experience sooner than ever before, giving them the greatest opportunity to create lasting, positive relationships.” For more information about NRC Health, visit its newly launched website, www.nrchealth.com , or stop by booth #204 at the Institute for Healthcare Improvement’s 28th Annual National Forum on Quality Improvement in Health Care in Orlando, Florida, December 5-7. About NRC Health NRC Health ( NRCIA ) ( NRCIB ) has helped healthcare organizations illuminate and improve the moments that matter to patients, residents, physicians, nurses, and staff for 35 years. Our empathetic heritage, proprietary methods, and holistic approach enable our partners to better understand the people they care for and, in turn, design experiences that inspire loyalty and trust.
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The second is a suite of Remote Professional Services that offers 24/7 service and technical support along with regular cybersecurity monitoring and reporting. Baxter is committed to innovative technology for medication delivery, and Baxters new Safety Management System further reinforces Sigma Spectrums leadership helping hospitals investigate this site meet their infusion safety goals, said David Ferguson, Global Head of Baxters Fluid Systems franchise. The new Infusion Analytics application provides an enhanced user interface designed to make infusion data easy to interpret, and new Remote Professional Services add an additional level of technical support to help protect data and maximize pump performance. These updates join existing Sigma Spectrum features including the Master Drug Library (MDL) and Gateway. The MDL allows users to create and customize a list of medications and fluids within medically appropriate dose ranges website here to guide safe programming, avoiding mistakes before they reach the patient. The Gateway is a Web-based tool to publish drug libraries to the infusion pump fleet and view Continuous Quality Improvement (CQI) data. Baxter is also collaborating with Omnicell to include an initial integration with Omnicells Performance Center software, creating an efficient workflow for the pharmacy to access and review both infusion and medication data in one place. Sigma Spectrum also includes features like integration with electronic medical record (EMR) systemsincluding Cerner and Epicto help streamline clinical workflow and improve accuracy of IV infusion documentation. About Sigma Spectrum Infusion System Sigma Spectrums hardware works in concert with the pumps software to encourage use of innovative features that are designed to help enhance patient safety and clinician efficiency. For example, the pumps automatically default to the installed drug library without requiring clinicians to take extra steps to opt-in, and drug library updates can be delivered wirelessly to pumps in the facility without interrupting clinical workflow.
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